TERMS OF THE AIRLINES
Travsky Holdays merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
Different tickets on the same airline may carry different restrictions or include different services and prices.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Travsky Holidays. As a facilitator, Travsky Holidays has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
The baggage allowance on a given fare is as per the terms decided by the airline, and Travsky Holidays has no role to play in the same. Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the User to free check-in baggage and therefore the User will be required to pay separately for check-in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.
CODE SHARE
· Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.
· If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
· Travsky Holidays will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to Travsky Holidays in the first place.
PRICING
· The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes, and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, Travsky Holidays reserves its right to cancel the booking. The user agrees to pay all statutory taxes, surcharges, and fees, as applicable on the date of travel.
· To avail of infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, the User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.
TRAVEL DOCUMENTS
· It shall be the sole responsibility of the stoner to ensure they`re in possession of valid trip documents similar to identity evidence, passport, visa ( including conveyance visa), etc. to take over the trip. Stoner agrees that in case of incapability to travel for not carrying valid trip documents, Travsky Leaves shall in no way be held liable.
· User understands that the information (if any) provided by Travsky Holidays regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
CHECK-IN TERMS
1. Stoner should check with the airlines directly regarding the check-in timings. Generally, check-in begins 2 hours before departure for domestic breakouts, and 3 hours before departure for transnational breakouts.
2. User should carry valid identification proofs, passports, and age proofs as may be required to prove the identity, nationality, and age of the passengers traveling on a ticket, including infants.
USE OF FLIGHT SEGMENTS
1. In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically canceled by the airline. In such a scenario Travsky Holidays has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
CHANGES TO EXISTING BOOKING
2. Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by Travsky Holidays.
3. The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline`s policy and fare class, charges for changes or modifications to existing bookings may vary.
REFUND
1. Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Travsky Holidays receiving the same from the airlines. However, the convenience fee paid to Travsky Holidays paid at the time of booking is a non-refundable fee.
2. All cancellations made directly with the airline need to be intimated to Travsky Holidays, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank, etc. The refund shall be processed after deducting the Travsky Holidays service fee which is independent of the convenience fee as mentioned above.
3. The refund will be credited to which the payment was made. For illustration, if the stoner used a credit card, Travsky leaves will make an applicable charge reversal to the same credit card; like-wise if the stoner used a disbenefit card, Travsky leaves will credit the plutocrat to the same disbenefit card.
4. In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
HOTELS
1. Travsky Holidays acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context include all categories of accommodations such as hotels, homestays, bed and breakfast stays, farmhouses, and any other alternate accommodations.
2. All the information pertaining to the hotel including the category of the hotel, images, room type, amenities, and facilities available at the hotel are as per the information provided by the hotel to Travsky Holidays. This information is for reference only. Any discrepancy that may exist between the website pictures and the actual settings of the hotel shall be raised by the User with the hotel directly and shall be resolved between the User and the hotel. Travsky Holidays will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
1. The hotel booking voucher that Travsky Holidays issues to a User is solely based on the information provided or updated by the hotel regarding inventory availability. In no circumstances can Travsky Holidays be held liable for failure on the part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service-related issues at the hotel? The liability of Travsky Holidays in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms, etc., will be limited to either providing a similar alternate accommodation at the discretion of Travsky Holidays (subject to availability at that time) or refunding the booking amount (to the extent paid) to the User. Any other service-related issues should be directly resolved by the User with the hotel.
2. Hotels reserves the sole right of admission and Travsky Holidays has no say whatsoever in admission or denial of admission by the hotel. Unmarried or unrelated couples may not be allowed to check in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time of check-in. Some hotels may also not allow local residents to check in as guests. Travsky Holidays will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Travsky Holidays. No refund would be applicable in case the hotel denies check-in under such circumstances.
RESPONSIBILITIES OF THE USER
1. The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (wilful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Travsky Holidays would not, in any way, intervene in the same.
2. The primary guest is not to be below 18 years old to be able to check into the hotel.
3. The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if valid identity proof is not presented at the time of check-in.
4. Check-in time, check-out time, and any changes in those timings will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability.
ADDITIONAL CHARGES BY THE HOTEL
1. The booking amount paid by the User is only for a stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages, etc. shall be paid by the User directly to the hotel.
2. Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year`s Eve, or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Travsky Holidays will have no control over waiving the same.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
1. Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of Travsky Holidays.
2. In the “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, and service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Travsky Holidays.
3. At the hotel or Travsky Holidays` sole discretion on case to case basis, the User may also be provided with an option to make a part payment to Travsky Holidays at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide Travsky Holidays with correct credit or debit card details. Travsky Holidays may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
4. Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by Travsky Holidays and solely at the behest of the Hotel.
5. Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
ANY ADDITIONAL PAYMENTS
1. Travsky Holidays is not responsible for any errors, omissions, or representations on any of its pages, links, or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
2. Travsky Holidays does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
3. The Website may contain links to other websites. Travsky Holidays does not control such websites and is not responsible for their content. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and Travsky Holidays shall assume no liability for the same.
4. The linked sites are not under the control of Travsky Holidays and hence Travsky Holidays is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. Travsky Holidays is providing these links to the Users only as a convenience.
ACTIVITIES AND OTHER SERVICES
1. DEFINITIONS
a) ‘Activity’ includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining, or any other service/product booked on the Website.
b) The provider of the Activity will be referred to as ‘Activity Provider’, who shall be solely responsible for the provision of the products/ services booked by the User.
ROLE OF TRAVSKY HOLIDAYS AND LIMITATION OF LIABILITY
1. Travsky Holidays shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
2. Travsky Holidays role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfillment relation is always between the User and the Activity Provider
3. Travsky Holidays shall not be liable or responsible for:
4. Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;
5. Any incidental or ancillary services which are directly purchased by the User from the Activity Provider;
6. The health, safety, and well-being of the User in the course of availing the Activity or thereafter;
7. Any incorrect information provided by the Activity Provider.
8. The maximum liability of Travsky Holidays will be limited to the refund of the booking amount which was received by Travsky Holidays for the reservation of the Activity.
RESPONSIBILITIES OF THE USERS
1. The User will be required to present the booking/confirmation voucher issued by Travsky Holidays in order to avail of the Activity
2. The User agrees to comply with the terms and conditions of the Activity Provider in addition to the Travsky Holidays User Agreement and Terms of Service.
3. The User may be required to sign a waiver/consent form, safety procedure form, medical declaration, or other document before availing the Activity where mandated by the Activity Provider.
4. The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.
5. The User should ensure that he qualifies all the eligibility criteria for availing of the Activity including but not limited to age limit, weight limit, medical conditions, etc. User understands that in case he is found unfit or illegible for the Activity, the Activity provider may or may not allow the User to avail of the said Activity.
6. The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
1. Travsky Holidays may charge applicable taxes or service charges, convenience fees, etc. wherever applicable.
2. Reservations will be subject to the cancellation and refund policies of the Activity Provider which may vary from time to time.
SPECIAL OFFERS AND COUPONS
1. The following terms will additionally apply to any coupon provided by Travsky Holidays:
2. Travsky`s Holidays responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User;
3. The redemption of the coupon is User’s responsibility, and providing the service will be the Activity Provider’s responsibility;
4. The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry;
5. The coupon once purchased cannot be refunded or cancelled
6. The coupon is not redeemable for cash;
BUS
1. Travsky Holidays only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. Travsky Holidays also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
2. The bus ticket booking voucher that Travsky Holidays issues to a User is solely based on the information provided or updated by the bus operator regarding seat availability.
3. The amenities, services, routes, fares, schedule, bus type, seat availability, and any other details pertaining to the bus service are provided by the respective bus operator and Travsky Holidays has no control over such information provided by the bus operator.
LIMITATION OF LIABILITY OF TRAVSKY HOLIDAYS
a. In its role as a technology platform to facilitate transactions between the bus operators and the Users, Travsky Holidays shall not be responsible for the operations of the bus operator including, but not limited to the following:
b. Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.
c. Timely departure or arrival of the bus;
d. Cancellation of the trip due to any reasons;
e. The conduct of bus operator`s employees, representatives, or agents;
f. The condition of the bus, seats, etc. not being up to the customer`s expectation or as per the description provided by the bus operator;
g. Loss or damage of the baggage of the customer;
h. Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Travsky Holidays or the User;
i. The bus operator changing a customer`s seat for any reason whatsoever;
RESPONSIBILITIES OF THE USERS
1. Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel on that trip.
2. Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.
3. At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like an Aadhaar card, Passport, PAN card Voter Identification card, or any other identity proof issued by a government authority.
4. User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them unless otherwise, a particular bus operator specifies otherwise in their terms and conditions.
5. All tickets issued shall be non-transferable.
CANCELLATION OF TICKET
1. Cancellation of tickets can be done either through the User’s login in the Travsky Holidays website or mobile application or by calling on the customer care number;
2. Any cancellation is subject to such cancellation charges as mentioned on the ticket.
CHARTER / TERMS OF THE CHARTER COMPANY
1. Charter facility means and includes booking or hiring of an entire jet/aircraft/helicopter as available with the Charter Company.
2. The Charter facility booked through the Website is subject to the terms & conditions of the concerned Charter Company, including but not limited to cancellation and refund policies. The same will be communicated to the User at the time of booking and also through the booking confirmation voucher.
3. The User acknowledges that Travsky Holidays merely acts as a facilitator to enable the User to book a Charter. The contract of service is always between the User and the concerned Charter Company.
4. The booking will be governed by terms decided by the Charter Company and the Charter Company reserves the right to cancel or reschedule the charter booked on account of events like bad weather conditions, lockdown, operational requirements, or if there is any unforeseen technical/mechanical problem. An alternate charter is subject to availability and is the sole prerogative of the Charter Company of which Travsky Holidays has no control. Any difference in the fare will be the payable basis of the fare existing at the time of rescheduling the charter flight.
FACILITIES ON BOARD
1. Carry–on luggage /Baggage allowance, boarding & lodging facilities, number of passengers, food, etc. are as per the terms of the charter Company and Travsky Holidays has no role to play in the same. Travsky Holidays may facilitate the communication on the requests of the User to the Charter Company; however, fulfillment of those requests is entirely the prerogative of the Charter Company.
CHANGES IN EXISTING BOOKING
2. Any changes to an existing booking will be subject to the charges levied by the Charter Company. The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking.
TRAVEL DOCUMENT
3. User understands that the Charter Company requires passenger names, nationality, passport number, date of issue and date of expiry, medical reports, etc. well in advance to obtain necessary security clearances and to undertake the travel. User also understands that inability to travel on account of not carrying valid travel documents or refusal to board shall be solely attributable to the User and Travsky Holidays shall in no way be held liable for the same.
REFUND
4. Refunds will be processed as per the Charter fare rules and cancellation policy. Such refunds shall be subject to Travsky Holidays receiving the same from the Charter Company. However, the convenience fee paid to Travsky Holidays paid at the time of booking is a non-refundable fee.
5. The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Travsky Holidays will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Travsky Holidays will credit the money to the same debit card.
CABS / DEFINITIONS
1. “Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi-utility vehicles, and any other vehicle meant for transporting passengers.
2. “Cab Operator” means all the cab operators providing their vehicles along with their drivers;
TYPES OF CAB BOOKINGS FACILITATED BY TRAVSKY HOLIDAYS
a. Car Rental (intercity and intercity): This enables Users to book vehicles operated by cab operators having AITP licenses on a hire/rental basis. This service shall be provided for both intercity and intercity on an exclusive basis by booking the entire Vehicle of the cab/taxi operators.
b. Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, Travsky Holidays as a facilitator connects the User with the concerned cab operator.
c. Airport Drop: This shall exclusively cater to the needs of the User intending to travel from and to the Airport. The service provided is intercity in nature and shall not facilitate the User to book intercity Airport drops.
ROLE OF TRAVSKY HOLIDAYS AND LIMITATION OF LIABILITY
a. Travsky Holidays acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User.
b. Travsky Holidays does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types, and prices to Users, it has tied up with many Cab Operators.
c. It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance, and permits from appropriate authorities required to undertake the travel booked. Travsky Holidays gives no warranty or assurance in regard to requisite licenses, approvals, insurance, and permits that the Cab Operator is supposed to obtain from appropriate authorities.
d. Travsky Holidays will not be liable to User or to any other person for any direct, indirect, incidental, punitive, or consequential loss, damage, cost, or expense of any kind whatsoever and howsoever caused from out of the information derived by User through the usage of Website, in so far as such information is provided by the Cab Operator.
e. Travsky Holidays shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to the timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, the behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User, the User waiting at the wrong boarding point, the User being dropped to the nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing an accident, loss of life to the User.
f. In case of a breakdown or an accident of the Cab where the Cab Operator has been unable to make an alternative arrangement, Travsky Holidays shall provide a proportionate refund to the User for the uncovered distance. Any claims, liabilities, or legal costs arising out of such event shall be borne by the Cab Operator.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
1. Booking of a Cab can either be “Prepaid”, or “Part Payment” as per the options made available by the Cab operator on the Website of Travsky Holidays.
2. In the “Part Payment” model, the User is required to pay a specific percentage of the total booking amount at the time of making the booking, and the balance payment shall be made directly to the driver at the time of check-in.
3. In the “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the base fare, applicable taxes, and service fees as may be charged on behalf of the Cab operator, and any additional booking fee or convenience fee charged by Travsky Holidays.
4. In the case of Car Rental and Outstation Cab bookings, the booking amount paid does not include toll charges, interstate taxes, passenger taxes, or any other applicable levies and the same shall be borne by the User.
5. Any booking is subject to the applicable cancellation policy set out on the booking page or as communicated to the User(s).
6. Expenses like toll charges permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.
7. The estimated cost provided at the time of booking is not to be construed as the final pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometers and hours). Distance and time are calculated from garage to garage and not from the pick-up of the User for both within-city and outside-city trips.
8. The travel allowance wherever applicable has to be paid directly to the driver.
